Last Modified: January 17, 2023
PLEASE READ THIS DOCUMENT CAREFULLY. WHILE WE ARE VERY APPRECIATIVE OF YOUR BUSINESS, IT IS OUR OBLIGATION TO PROVIDE THIS INFORMATION TO YOU. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
1. Who You Are Buying From.
We act as a limited agent or independent seller for those third-party businesses that are providing the Products for which you purchase tickets or vouchers, such as venues, teams, artists, nightclubs, hotels, travel companies, rental companies, and promoters (each a "Supplier"). Our Website also serves as a marketplace that allows you to buy tickets from a network of third-party ticket brokers and consumer resellers (collectively, "Third-Party Resellers"). We are not, and Third-Party Resellers need not be, affiliated with any Supplier. IN ALL CASES WE ARE PROVIDING ACCESS TO THE SUPPLIERS' PRODUCT — NOT THE PRODUCT ITSELF. WE DO NOT HAVE DIRECT RELATIONSHIPS WITH THIRD-PARTY RESELLERS. WE HAVE NO CONTROL OVER THE SUPPLIERS' PRODUCTS. YOUR DISSATISFACTION WITH A SUPPLIER'S PRODUCT SHALL BE ADDRESSED WITH THE APPLICABLE SUPPLIER; HOWEVER, ANY REFUNDS OR EXCHANGES SHALL BE GOVERNED BY SECTION 6 OF THESE TERMS OF SALE. We will be handling the transaction and collecting payment, and if the tickets or vouchers are sent, they will be sent from the United States, regardless of where you live. You acknowledge that some Suppliers may require you to sign a liability waiver or other terms and conditions prior to participating in their Product. You understand that any violation of any such Supplier's rules and restrictions may result (a) in cancellation of your purchase, (b) in you being denied access to the applicable Product, and (c) in you forfeiting any monies paid for such Product. Please ensure you read the full terms and conditions of the applicable Supplier and their Product, which may be found on the Supplier's website or by contacting the Supplier directly. Tickets or vouchers obtained from unauthorized sources – sources other than directly through us – may be lost, stolen or counterfeit and, if so are void.
2. Order Acceptance and Cancellation.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and we cancel your order, either in whole or in part, you will receive a refund credit to your account for the cancelled Product. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
Once an order has been placed it cannot be canceled unless otherwise explicitly set forth herein.
Additionally, if your order requires you to pick up your tickets or vouchers at any hotel destination or will-call office, your order shall be deemed accepted upon your receipt from us of an electronic or other form of order confirmation; subject, however, to the first paragraph of this Section 2. Your failure to pick up your order as described at the time of purchase shall not be deemed a rejection by you of your order and shall not relieve you of any payment or credit card charge for such order.
We do not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the Products which are offered on our Website; and, in the event we determine a Product has been purchased with the intent to re-sell it by any such person or entity, we reserve the right to cancel or void the transaction without notice.
We make every effort to maintain the availability of our Website; however, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.
If you do not receive a confirmation (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with our Customer Service whether or not your order has been placed or received by us. Only you may be aware of problems that may occur during the purchasing process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation, nor if you erroneously assume the order was placed.
3. Payment Terms.
We may accept Visa®, Mastercard®, American Express® and Discover® cards for all purchases, as well as certain TicketsatWork-branded gift cards, Paypal® and international credit cards for certain purchases, in our sole discretion which is subject to change without prior notice to you. You represent and warrant to us that (a) the credit card information or other payment information you supply to us is true, correct and complete, (b) charges incurred by you will be honored by your credit card company or other finance company, and (c) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. By placing your order, you authorize us to charge your method of payment for the total amount, which includes the ticket price and any taxes and/or fees.
Payment must be received by us prior to our acceptance of an order. All payments must be in United States dollars. Current billing address, email address, and phone number must be included with every order if any such information is requested by us. You agree to pay interest on all past-due sums at the highest rate allowed by applicable law. In the event that you dispute a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, we have the right to seek payment, including all associated fees, by whatever means necessary, including using collection agencies and legal proceedings. We retain a security interest in the Products and all proceeds thereof until the full purchase price therefore (including taxes, fees and any additional charges) has been paid. Without limiting the foregoing, we reserve the right to mitigate our damages by relisting and selling the tickets or vouchers that are the subject of the underlying payment dispute.
Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below.
4. Changes in Products and Pricing.
We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice to you. To the extent that we provide information on availability of Products, you should not rely solely on such information, and we will not be liable for any lack of availability of Products that you may wish to order through our Website.
All pricing for the Products available on our Website is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, price changes, errors in advertisements, and other extenuating circumstances.
In the event the amount you pay for a ticket or voucher is incorrect, regardless of whether such error is due to an error in a price posted on this Website or otherwise communicated to you, or due to a human error or a transactional malfunction of this Website or other TicketsatWork-operated system, then we shall have the right (but not the obligation) to cancel that ticket or voucher (or the order for that ticket or voucher) and refund to you the amount that you paid. Alternatively, we may offer products to you at the corrected price. If the corrected price is not acceptable to you, we will allow you to cancel your order.
5. Taxes and Fees.
While we detail the taxes and fees we charge on the Checkout page of our Website, we have provided them below for your convenience.
The following information details the taxes and fees that may be applied to your order, when purchasing tickets, hotel reservations and other travel arrangements with us. We hope that you find this information helpful. TicketsatWork has offices and operates out of several states which dictate the applicable sales taxes that, in some cases, must be collected and remitted on the local or state government's behalf. Similarly, our Suppliers may operate in the same or additional states creating a sales tax liability that is passed on to us and recovered to the extent required by our Suppliers or applicable laws.
Tickets and Travel.
Unless otherwise noted, prices shown for travel packages are in United States Dollars for one adult, and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of flight, hotels or other items, and may require a minimum nights' stay. For ticket orders, the information and all terms and conditions regarding the ticket Products will be listed on our website for you to review prior to purchase. In most instances, ticket orders are non-refundable and non-transferable. We can offer the most competitive pricing and product selection by eliminating excessive service fees and relying on our database to connect directly to most of our suppliers. This prohibits us from being able to offer refunds and/or cancellations. Amounts displayed in the "Taxes & Fees" line for ticket transactions consist of the amount that we expect the relevant attraction/event/travel supplier to bill us for any applicable taxes, governmental fees and other charges, as outlined above plus an additional processing service fee that we retain as further described herein.
Hotel and Vacation Rental Transactions.
In order to provide you with the best offers available, we provide and market hotel rooms and vacation rentals on the site on a prepaid model, where we collect the full amount from you up front and handle the payments to the lodging Supplier. Amounts displayed in the "Taxes & Fees" line for lodging transactions consist of the amount that we expect the relevant supplier to bill us for any applicable taxes, governmental fees, and other charges, as outlined above plus an additional processing service fee that we retain as described below. With respect to hotel and vacation rental Products, the rates offered on this Website are special low rates for pre-paid reservations. Please note that incidentals such as valet, parking, resort fees, room service, energy fees, etc. will be charged directly by the Supplier. You should confirm the existence of any such fees directly with the Supplier.
If applicable, information regarding taxes, governmental fees and other charges on any travel-related transactions not discussed above will be calculated and displayed to you prior to check-out. Also, remember that you may incur other charges while traveling that are not payable to us and are not included in the quoted price, such as hotel extra-person or extra-bed charges, resort fees, gratuities, parking fees, telephone fees, room service, movies, mini-bar, or rental car insurance, gasoline, and other incidentals.
Some product transactions require the delivery form of shipping. Certain packages may be required to be shipped by UPS to ensure delivery. The shipping fees are standard fees that are delegated to us by our service providers. If you are responsible for any shipping or delivery fees, they will be calculated and displayed to you prior to check-out.
Miscellaneous Other Fees.
Some ticket transactions may be available for electronic ticket delivery and various payment options may be available based on supplier availability. Various service fees and/or restrictions may be applicable. This information will be displayed prior to all purchases and additional delivery options are for your convenience. Certain service fees are charged for processing your ticket orders and travel reservations through our system. These are often bundled into the Taxes and Fees section in order to maintain the opaque nature of the "prepaid" rate, as required by our contracts with our Suppliers. This means that, because in many cases we offer exclusive promotions or special discounts, our Suppliers do not want their product to be discounted without noting the taxes and fees separately.
6. Refunds and Exchanges; Fees.
Before making a purchase on the Website, carefully review your event and seat selection, or other information pertinent to your purchase, as may be applicable. Policies set forth by Suppliers, including but not limited to venues, generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for any lost, stolen, damaged or destroyed tickets. As such, there are no refunds, cancellations, or changes after an order has been placed under any circumstances, except as explicitly permitted herein or as we may otherwise permit in our sole and absolute discretion. Unless otherwise stated herein, changes, cancellations, and refunds, if permitted for the transaction, may carry a fee of 10% of your total order price. We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. We will provide you with a full refund for any purchase of a show or event with a specific time and date, if any such show or event is cancelled by the Supplier. For the avoidance of any doubt, a show or event is not cancelled if it is postponed and/or rescheduled.
With respect to hotel products, the rates offered on this Website are rates for pre-paid reservations. Your credit card will be charged the full amount immediately and the total price includes all tax charges and service fees. Hotel cancellations or changes can be made in accordance with the terms and conditions supplied by the applicable Supplier at the time of purchase, or unless otherwise permitted by us in our sole and absolute discretion. In addition to any cancellation or change fee that may imposed by the Supplier, we may impose a $25 cancellation or change fee per room in our sole and absolute discretion. However, please note that for any reservations associated with room type offers explicitly stating "Non-refundable", the standard cancellation policy is not applicable, and these room type offers cannot be cancelled by you or refunded under any circumstances. Unused rooms and "No-Shows" are Non-Refundable. Arrivals made on the check-in date are considered "no-shows" if you arrive after 11:59pm Eastern Standard Time. Please note that hotels that are also casinos require the guest checking in to be 21 years of age or older. By purchasing any such hotel that is also a casino, you represent and warrant to us that you are at least 21 years of age. For any questions please contact our Customer Service through the toll-free number provided on the Website.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner regarding Products you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by our Suppliers, and that you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase Products from this Website. Should you do so, your purchase may be cancelled or inactivated, and we may, in our sole and absolute discretion, (a) refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, (b) prohibit all users in whose name the credit card accounts or online accounts on which such chargebacks have been made, and (c) prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Website.
If a purchase is made using a credit card, and these terms and conditions or applicable laws require a cash refund, such refund will be issued using the same method of payment that was used for the purchase. However, in the event we allow a return for reasons not otherwise expressly required by these terms and conditions or applicable laws, we may issue a refund in the form of a credit through a credit voucher or TicketsatWork-branded gift card or gift certificate.
We will not be liable for travel or other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
7. Hotel-Specific Terms & Conditions; Best Rate Guarantee.
We use a variety of hotel Suppliers in our effort to source the best accommodations, prices and availability of hotel reservations. Our hotel rates are only available through our Website and Customer Service, and cannot be obtained by calling the hotel directly. We are able to offer special hotel rates in many cases because our program is a private, member-based program. As such, all hotel reservations made through us, including Exclusive and Special Rates, may not be used to challenge a hotel’s Best Rate Guarantee, and are excluded from any such claims.
TicketsatWork offers a Best Rate Guarantee based on a Qualifying Rate, described below.
A "Qualifying Rate" (a) applies only to hotel room rates available on public websites for businesses based in the United States, (b) does not include any guest fees, service fees, resort fees, taxes, surcharges, tariffs or other hotel-related charges, and (c) applies only to in-kind hotel bookings (i.e., for the same hotel, same room type, same travel date(s), same room type, same rate type, and for the same number of guests). TicketsatWork's "Qualifying Rate" does not apply (a) to rates when they are combined as a package which includes other products or services, (b) to any rates that are offered due to errors or mistakes, (c) to any corporate discounts, reward programs, convention rates, meeting rates, interline rates or hotel promotions, nor (d) to rates offered where the property, company, itinerary or similar booking details are opaque or unknown until after the purchase, or where rates are determined by any sort of auction or bidding.
In the event a booking is subject to TicketsatWork's Best Rate Guarantee and you find a rate that is less than the hotel room rate charged by TicketsatWork, TicketsatWork will refund you the difference between the amount paid on TicketsatWork and the lower rate available elsewhere; provided, however, that the maximum refund shall not exceed $150.00; and further provided that in the case that the maximum refund exceeds the original purchase rate, the original purchase rate will be refunded. Should you find a lower available rate that is covered under TicketsatWork's Best Rate Guarantee, you must notify TicketsatWork within 24 hours after your booking with us. Your notification must be in the form of an email and sent to [email protected]. Your claim request must include the confirmation number, hotel name, travel check-in date and travel check-out date, number of rooms, number of guests, and the hotel website URL in which you are claiming to have a better rate. Please confirm the URL is correct and active. An active link must prove availability of all claims. Claims will not be evaluated or processed if only screenshots are provided. All requests and required documentation are subject to verification by TicketsatWork.
Each customer shall be limited to three Best Rate Guarantee claims per month, regardless of the number of accounts used by the customer.
8. Preferred Access Ticket-Specific Terms & Conditions.
You acknowledge that Third-Party Resellers may participate in the practice of reselling tickets (i.e., obtaining tickets from Suppliers on the primary market or from resellers with the intent to resell such tickets in a secondary market); and that such tickets are typically sold by Third-Party Resellers at a price that may be either higher or lower than the "face value" listed on the ticket (each a "Preferred Access Ticket"). By purchasing Preferred Access Tickets through the Website, you agree that the purchase price for Preferred Access Tickets may not reflect the original "face value" of the ticket.
As a marketplace: We do not own the Preferred Access Tickets advertised on the Website; we do not set the prices for the Preferred Access Tickets advertised on the Website; we do not have control over the Third-Party Resellers or their business practices; and, with respect to the Preferred Access Tickets, we are not acting as a primary sale box office or operating agent for the Suppliers.
You are responsible for reading the complete listing before making a purchase. We do not guarantee the accuracy of any information provided by Third-Party Resellers. We will collect your payment for any purchases, ensure that the applicable Third-Party Reseller is paid for the Preferred Access Ticket, and ensure that you receive the purchased Preferred Access Tickets in accordance with the terms and conditions contained herein. You cannot change or cancel your purchase at any time or for any reason, except as explicitly described herein.
We may charge service, shipping, delivery, fulfillment or other fees for Preferred Access Tickets purchased through the Website (the "Preferred Access Ticket Fees"). The Preferred Access Ticket Fees will be explained to you prior to your purchase. We reserve the right to change the Preferred Access Ticket Fees at any time, in our sole discretion. The Preferred Access Ticket Fees may not be refundable except as explicitly described herein or required by law. We reserve the right to change the delivery method, at its sole discretion, to ensure delivery prior to the scheduled event – you will not be charged for any additional delivery fees.
Order Confirmation; Processing.
Immediately after you place an order for Preferred Access Tickets, we will send you an email confirming that we have received your order (the "Confirmation Email") and we will begin the process of securing your tickets. Once we have secured your tickets, you will receive a second email that will confirm that we have secured your tickets and that will either provide you with your tickets or explain how you may receive or obtain your tickets (the "Ticket Delivery Email"). For example, and depending on the ticket purchased or fulfillment method selected, we may either send you electronic or physical tickets directly, arrange for a third-party to deliver your tickets, provide you access to your tickets through a third-party's "electronic wallet or account", or you may be required to pick-up your tickets at the Supplier's Will Call office or from the Third-Party Reseller. If access to tickets is being provided through a third party's electronic wallet or account, you may be provided with the option of accepting or declining the ticket delivery. Tickets are non-refundable and, as such, declining or otherwise failing to accept the delivery of the tickets DOES NOT cancel the purchase and WILL NOT result in a refund of the purchase. If you place an order and do not receive a Confirmation Email or Ticket Delivery Email, or if you decline or fail to accept the delivery of your tickets, you are responsible for calling our Customer Service to resolve any issues. Your order may be finalized even if you do not receive a Confirmation Email or Ticket Delivery Email. You should NEVER assume the status of your order because you have not been contacted by us. Orders may not be cancelled due to problems with your receipt of emails.
Preferred Access Ticket Availability.
All orders are subject to availability. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. We reserve the right to replace tickets with comparable or better tickets if the originally ordered tickets are no longer available. If no alternates are available, either your credit card will not be charged at all or the entire amount charged will be refunded, and you will be notified of any such determination. We reserve the right to cancel your order and provide you with a full refund (including any Preferred Access Ticket Fees) at any time for any reason, prior to the scheduled event.
Event Cancellation, Postponement, and other Event Changes.
Should an event be cancelled (and not rescheduled), or should a contingent event (e.g., a playoff game) not occur, you will receive a full refund (including any Preferred Access Ticket Fees) for your purchase.
Should an event be postponed and/or rescheduled, we will cooperate with you to resolve any issues; including, but not limited to, coordinating the delivery of any additional documentation that you may need in order to attend the rescheduled event; provided, however, that we reserve the right to cancel any orders and provide you with a full refund (including any Preferred Access Ticket Fees) if new tickets are required. Refunds may not be issued for postponed events unless they are ultimately cancelled.
We are not responsible for partial performances, or venue, line-up, date or time changes. Refunds may not be issued in such circumstances.
Preferred Access Ticket Promise.
We promise that:
If you do not receive the Preferred Access Tickets before the scheduled event, please notify us as soon as possible. You are responsible for notifying us prior to the scheduled event. Should you fail to notify us prior to the scheduled event, you may not be eligible for a refund based on non-delivery of tickets. Upon such notification, we will, in our sole discretion, attempt to locate and facilitate delivery of your tickets, provide you with comparable or better replacement tickets at no additional cost, or issue you a full refund (including any Preferred Access Ticket Fees).
If you receive tickets that are not the same, comparable or better than the ones you ordered, please notify us within 48 hours of your receipt of the tickets. Should you fail to notify us within 48 hours of your receipt of the tickets, you may not be eligible for a refund based on the accuracy of the tickets. Upon verification by us, and depending on when you notify us, we may do any of the following in its sole discretion: provide you with comparable or better replacement tickets, or issue you a full refund (including any Preferred Access Ticket Fees). We may require that you return the tickets you received in order to obtain a refund, and in such event: tickets must be returned within fourteen days; tickets must be returned via personal delivery, certified mail or using a carrier that can provide you with proof of delivery; and the tickets must be returned to the following address:
19495 Biscayne Boulevard, Suite 300
Aventura, FL 33180
Attn: Fulfillment Department
As used herein "comparable or better" replacement tickets are determined by us in our sole but reasonable discretion, based on cost, quality, availability, and other factors. However, if you initially ordered your seats next to each other, "comparable or better" tickets will keep your seats together.
In no event shall we provide an exchange or refund for any Preferred Access Tickets that are lost, stolen, damaged or destroyed, through no fault of our own. Once delivered, you are solely responsible for ensuring the accuracy and security of the Preferred Access Tickets. No exchanges or refunds shall be provided in the event you fail to comply with the terms and conditions contained herein. The terms and conditions contained herein this Section 8 (Preferred Access Ticket-Specific Terms & Conditions) shall not apply to any product or service purchased on the Website that is not a Preferred Access Ticket, including but not limited to any hotel booking, or any discount or special offer product or service.
9. Car Rental-Specific Terms and Conditions.
(a) Making a Booking.
We may offer you four types of payment options for booking vehicle rentals (hereinafter, "Transportation"). The payment option available to you when making a booking may depend upon your location and Transportation Suppliers' requirements. The four payment options are as follows, which will be clearly displayed upon checkout:
i. You pay a booking deposit at the time of making your booking and you pay the balance to the Transportation Supplier on arrival at the Transportation Supplier's desk prior to use of the Transportation;
ii. You pay a booking deposit at the time of making your booking and the balance is paid in advance of your arrival at the Transportation Supplier's desk;
iii. You pay the entire cost of the Transportation at the time of making your booking and, in the case of car hire, you only pay for fuel (petrol/diesel) and optional extras on arrival at the Transportation Supplier's desk; or
iv. You pay nothing at the time of making your booking. You will pay the Transportation Supplier the entire cost of the Transportation on arrival to the Transportation Supplier's desk prior to use of the Transportation.
Please note that where you have not made a payment at the time of making your booking you are solely responsible for making all outstanding payments due to the Transportation Supplier as and when they become due.
You will be informed of any upfront payment required prior to completing your booking. For the avoidance of doubt, the price of any "optional extras" (including, but not limited to, child seats, GPS devices, highway toll transponders, or additional drivers) requested by you when making your booking will not be charged to you at the time of making the booking. Payment of "optional extras" must be made directly to the Transportation Supplier on arrival at the Transportation Supplier's desk before pick-up and use of the Transportation. Please note that we cannot guarantee the availability or price of any "optional extras" requested.
At all times, you are responsible for payment of any additional services or "optional extras" that you request, and any additional applicable charges including, but not limited, to tolls and fuel charges; and you are responsible for any service or administration charges applied by the relevant Transportation Supplier.
If you need to make any amendments to your booking, you must either communicate this through one of the communication methods listed on your Voucher or confirmation email, or via the communication methods listed on our website, clearly informing us of the exact details. We cannot guarantee that amendments can be processed; however, every effort will be made to reach a satisfactory outcome. Amendments cannot be processed after pick-up or use of, or failure to pick-up or use, your Transportation from the Transportation Supplier. For car hire, we are unable to offer you a refund if you end your hire early. In the event that you require an extension of your car hire period after the pick-up of your hired car (dates not covered by the car hire voucher), you must pay any additional costs incurred directly to the Transportation Supplier at the local rental rates prevailing at that time, if the car is available for the additional time requested. On making a booking, it is your responsibility to inform the Transportation Supplier, if necessary, of any physical or mental condition relevant to your ability to operate or use the Transportation. In the event of an accident, you may not be able to claim under any relevant insurance policy if you fail to inform the Transportation Supplier of such conditions.
IN THE EVENT OF A FAILURE TO PRESENT THE REQUIRED DOCUMENTS AND CREDIT CARD, THE TRANSPORTATION SUPPLIER MAY REFUSE TO RELEASE THE CAR AND NO REFUND WILL BE GIVEN.
FOR CAR HIRE, ON THE PICK-UP OF YOUR CAR, YOU WILL BE REQUIRED TO PRESENT (I) A FULL DRIVING LICENSE FROM YOUR COUNTRY OF ORIGIN (BOTH PARTS IN THE CASE OF A LICENSE ISSUED IN THE UNITED KINGDOM WHICH IS ISSUED IN TWO PARTS), (II) YOUR VALID PASSPORT AND A VALID CREDIT CARD IN THE NAME OF THE PERSON LISTED AS THE MAIN DRIVER ON THE BOOKING WITH SUFFICIENT AVAILABLE FUNDS TO COVER THE EXCESS ON ANY INSURANCE POLICY RELATED TO THE CAR HIRE (AS APPLICABLE), AND (III) A PRINTED COPY OF YOUR VOUCHER. PLEASE REVIEW YOUR TRANSPORTATION BOOKING CONDITIONS FOR ANY FURTHER AND/OR ALTERNATIVE REQUIREMENTS OF THE TRANSPORTATION SUPPLIER OR LOCAL LAW. FOR EXAMPLE, IN THE UNITED KINGDOM PROOF OF ADDRESS MAY ALSO BE REQUIRED.
If you make a booking but do not pick-up or use the Transportation (and have not cancelled such booking in accordance with the cancellation policy set out below), or return your Transportation early, no refund will be given.
Please be advised that, if you expect to arrive late to pick-up or avail yourself of the booked Transportation, it is your responsibility to contact and inform the Transportation Supplier.
In the event of a flight or other cancellation or delay that affects your ability to pick-up or use the Transportation, we will not be responsible for providing any refunds to you.
10. Cruise-Specific Terms and Conditions.
Cruise prices are in U.S. Dollars and are per person, double occupancy, and do not include U.S. government fees, taxes, port expenses or airfare unless otherwise noted. Cruise lines reserve the right to add a fuel supplement at any time prior to departure; possible fuel supplements are not included in cruise prices advertised online and, if instated, payment would be due to the cruise line before departure. TicketsatWork-branded gift cards or reward certificates may not be used towards cruise Products.
All offers and upgrades are only for new individual bookings for selected dates, sailings, and stateroom categories only, are subject to availability, and are limited. Additional restrictions may apply. All prices, offers, and dates may not be available at time of booking. All information is subject to change without notice.
Some cruise lines may require you to sign their liability waiver prior to your utilization of their services
Passengers receiving special rates based on residency or age will be required to show a government-issued form of identification at the pier to validate state of residency or age prior to boarding the cruise ship. Minimum age requirements may apply.
(b) Best Rate Guarantee.
A qualifying rate applies to rates available to the general public in the United States offered by the cruise line directly. It does not apply to interline, non-refundable, group, member, casino, or any restricted fares. The guarantee only applies to the cost of the cruise. Shipboard credit, transfers, shore excursions, packages or additional value add offers are not eligible. Best Rate Guarantee applies to bookings prior to final payment. If the cruise line has availability on the same sailing and category for less prior to the final payment date, please contact [email protected] and the price will be matched.
(c) Onboard Credit.
Up to $1,500 onboard credit is available for Carnival, Celebrity, Norwegian, Princess, and Royal Caribbean cruises. The onboard credit amount is based on the cruise fare not including port charges, fees, and taxes. The exact dollar amount of the stateroom onboard credit provided with this offer will be displayed after selecting a particular stateroom category.
Up to $1,000 onboard credit is available for Viking Cruises. The onboard credit amount is $150 per person for any sailing up to seven nights, $300 per person for any sailings between eight and fourteen nights, or $500 per person for any sailings 15+ nights.
Any onboard credit will appear in the guest's onboard account on the day of embarkation. The onboard credit has no cash value for any unused portions, is non-transferable, and is not valid for cancelled or rebooked cruises.
(d) Cancellations and Refunds.
Cancellation policies vary by cruise line, fare code, and length of sailing. Refunds on eligible cancelled bookings will be made directly by the cruise line.
(e) Health Protocols and Advisories.
Each cruise line has specific health and safety requirements you must meet to travel. This may include a mandatory pre-boarding health screening, requiring all adult guests who are traveling on specific ships and/or destinations be fully vaccinated against COVID-19 and/or proof of negative SARS-CoV-2 RT-PCR test result (in addition to proof of vaccination). Requirements for guests under the age of 18 vary by cruise line.
Health and safety protocols are continually being evaluated and updated as public health standards evolve. Cruise lines reserve the right to make changes to their health and safety requirements at any time. It is your responsibility to review and understand the latest requirements as they are updated by the cruise line. By making your final payment, you acknowledge and agree to meet the cruise line's health requirements at the time of your cruise. Make sure to check at least 60 days prior to sailing to for more information on the latest health requirements by cruise line, ship, and destination.
Cruise lines may deny boarding to anyone who has not met the latest health requirements as determined by the cruise line at the time of sailing. In addition, any guests who are exhibiting symptoms of communicable diseases including COVID-19 or whose health screening results show they may have contracted such diseases may not be able to cruise. Boarding may also be denied to those whom they deem to be in close contact, or in the traveling party of, any guest exhibiting symptoms of communicable disease, including some or all of that guest’s traveling party.
NOTICE: The U.S. Centers for Disease Control and Prevention publishes travel advice, warnings, and recommendations related to COVID-19, including for travel on cruise ships, which you should consult at the CDC’s website at www.cdc.gov/travel/notices before confirming a reservation. If a certain threshold level of COVID-19 is detected onboard the ship during your voyage, the voyage will end, the ship will return to the port of embarkation, and your subsequent travel, including your return home, may be restricted or delayed. Due to evolving health protocols, imagery, and messaging may not accurately reflect onboard and destination experiences, offerings, features, or itineraries. These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice.
In the event that you cancel or amend a credit or debit card booking, we will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment. No cancellation is permitted after the scheduled date and time of pick-up or use of the Transportation.
(f) Confirmation of Booking.
Once your booking has been confirmed, we will issue you with your Transportation voucher ("Voucher") via e-mail on behalf of the Transportation Supplier, which includes the details of your booking and must be printed and presented to the Transportation Supplier at the time of pick-up or use of the Transportation. If you do not receive your Voucher, please contact us immediately. The Voucher does not include details of the service charge or taxes charged by the Transportation Supplier or additional services requested by you at the time of pick-up or use of the Transportation, and it is not an invoice. We recommend that you carefully check the details contained in the Voucher (e.g. country, location, date, and period of time for which the Transportation has been booked). If there are any discrepancies, you should immediately communicate such discrepancies either through one of the communication methods listed on your Voucher or via the communication methods listed on our website, clearly informing us of the exact details of such discrepancies. You will need to print a copy of your Voucher and present it to the Transportation Supplier prior to pick-up or use of the Transportation. We strongly encourage you to read the Transportation booking conditions detailed in the Voucher to which your booking will be subject. The Transportation booking conditions are also available prior to booking but may be changed by the Transportation Supplier from time to time.
The booking number included on the Voucher should be quoted for all enquiries, cancellations, or modifications of the booking.
If you wish to cancel a booking, you may do so through one of the communication methods listed on your Voucher or via the communication methods listed on our website, in advance of the time of pick-up or use of the Transportation. Do not cancel your booking directly with the Transportation Supplier, as additional fees may apply. Please see the Transportation booking conditions for details on the cancellation policy, any handling/administration charges, and any special conditions that may apply to your booking.
Save as otherwise set out in this section, where we receive a cancellation notice more than 48 hours before the scheduled time of pick-up or use of the Transportation, a full refund of the amount paid will, in general, be granted. In respect of car hire bookings, where we receive a cancellation notice less than 48 hours before the scheduled time of pick-up or use of the car hire, you will, where the amount already paid for the booking exceeds $61, receive a refund of the amount paid minus a $61 administration charge. In respect of ground Transportation bookings, where we receive a cancellation notice less than 48 hours before the scheduled time of pick-up or use of the ground transportation, no refund will be paid. Please note that the cancellation policy set out in this paragraph, is subject to the Transportation Supplier's cancellation policy contained in any Transportation booking conditions applicable to your booking. Please consult your Transportation booking conditions for any variation from the cancellation policy set out in this paragraph which may include, but is not limited to, a variation in the (i) cancellation notice period required, or (ii) amount of any applicable administration charge. In the event of a cancellation of a booking when the entire Transportation fee is payable on arrival, there is no charge for a cancellation.
Please note that no cancellations or refunds may be available in respect of certain types of Transportation including, but not limited, coach, bus, or train. Please review the cancellation and refund policy of the relevant Transportation Supplier contained in the Transportation booking conditions for full details of such policies.
It is your responsibility to ensure and arrange cancellation of any ancillary product or service that you may have purchased in conjunction with your Transportation booking. This includes, but is not limited to, products such as No Excess Insurance or Trip Insurance coverage provided by third parties.
11. Flight and Vacation Package-Specific Terms and Conditions.
TicketsatWork-branded gift cards or reward certificates may not be used towards flights, vacation package, or any other Products sold through TripPlanet.
12. Shipping Policy.
In addition to offering electronic delivery for many products and services, we offer a variety of shipping options to meet your shipping needs, as further set forth on the Checkout page of our Website. Please check the Checkout page for specific delivery options. All shipping prices are quoted in United States dollars. No C.O.D. orders can be accepted.
Please note the posted shipping time frame is listed on the Checkout page and may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
These shipping terms are accepted by you by placing an order with us.
13. Advertising Disclaimer and Trademarks
The descriptions of products and services that are posted on our Website are the representations of our Suppliers. We are not responsible for the accuracy of such descriptions, nor are we responsible for typographical, pricing, product information, advertising or shipping errors.
In the event a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our Suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the charge.
All trademarks and registered trademarks relating to Products available through our Website are the sole property of their respective owners.
14. Disclaimer and Limitation of Liability
Our responsibility for defects relating to the Products available on our Website is limited to the procedures described in our return policy set forth herein. ALL PRODUCTS AVAILABLE ON THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE PRODUCTS AVAILABLE ON THIS WEBSITE WILL MEET YOUR REQUIREMENTS; THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS WILL BE EFFECTIVE, ACCURATE OR RELIABLE; OR THE QUALITY OF ANY PRODUCTS WILL MEET YOUR EXPECTATIONS. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS THAT ARE NOT AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. IN NO EVENT SHALL WE, OR OUR PARENT, SUBSIDIARIES, RELATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, FOR LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR THEY HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OR IN CONNECTION WITH THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS WEBSITE. NO EMPLOYEE OR REPRESENTATIVE OF TICKETSATWORK IS AUTHORIZED TO MODIFY THIS LIMITATION.
YOU HEREBY ASSUME ALL RISKS AND DANGER INCIDENTAL TO THE PRODUCT FOR WHICH THE TICKET OR VOUCHER IS ISSUED, WHETHER OCCURRING BEFORE, DURING, OR AFTER THE EVENT OR USE OF THE PRODUCT. YOU HEREBY WAIVE ANY CLAIMS FOR PERSONAL INJURY OR DEATH AGAINST TICKETSATWORK OR ITS RELATED COMPANIES ON BEHALF OF YOURSELF AND ANY ACCOMPANYING MINOR. SHOULD YOU PLACE AN ORDER ON ANY OTHER INDIVIDUAL'S BEHALF, YOU AGREE TO INFORM ANY SUCH INDIVIDUAL OF THE LIMITATIONS ON LIABILITY CONTAINED IN THIS AGREEMENT, AND ANY USE BY ANY SUCH INDIVIDUAL OF ANY TICKET OR VOUCHER SHALL BE DEEMED AN ACCEPTANCE OF THESE TERMS AND CONDITIONS.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE SUPPLIERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR WEBSITE), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT YOU HAVE ORDERED THROUGH OUR WEBSITE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS.
15. Ticket-Holder Behavior Policy; Ejection and Cancellation.
Venues reserve the right to refuse admission to or eject any person whose conduct such venue's management deems disorderly, who uses profane, vulgar, or abusive language, or who fails to comply with the venue's rules or policies. In any such event, you shall not be eligible for (and we shall not be obligated to issue you) a refund for any such purchase; and we shall not be liable for any incidental or consequential expenses incurred by you.
In the event your ejection from a venue results in the loss of a Third-Party Reseller's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, you shall be liable for all costs, expenses and losses associated with such Third-Party Reseller's loss, including but not limited to all direct, indirect, consequential, exemplary, incidental, special or punitive damages, including but not limited to lost profits; and you shall indemnify, defend and hold us, and our parent companies, subsidiaries and affiliated companies, and each of their direct and indirect owners, officers, directors, employees, agents and insurers, harmless for the same.
16. Warranty and Return Policy.
Most of the Products available through our Website are covered under the Supplier's warranty, which may be detailed in the Product's description or on the Supplier's website. If you have any questions regarding warranties in connection with any Supplier's Products, you are strongly encouraged to contact such Supplier to determine if the warranty of such Product is acceptable to you. If applicable, such warranties apply from the date of order. You understand that we do not operate or control the Products offered by the Suppliers participating on our Website, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any Supplier to fulfill its obligations to you.
17. Privacy and Customer Information.
18. Force Majeure.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of Products available through our Website arising from any event beyond our reasonable control, whether or not foreseeable by either us or you, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
19. Entire Agreement.
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto. These terms and conditions may NOT be altered, supplemented, or amended using any other documents. Any attempt to alter, supplement or amend this document or to enter an order for Products which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a formal written agreement signed by you and us. Except as expressly stated herein, to the extent that anything in or associated with the Website is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.
20. Enforceability and Severability.
The invalidity or unenforceability of any terms or conditions hereof will in no way affect the validity or enforceability of any other term or provision. If any part of the terms and conditions hereof are determined to be invalid, unenforceable, or contrary to law or professional ethics, that part will be reformed, if possible, to conform to law and ethics and all other parts of these terms and conditions will remain fully effective.