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Frequently Asked Questions

Frequently Asked Questions

How do I book an order?

Online at www.ticketsatwork.com

Place your order on our website by using your company access code. Please keep in mind that many of the event offers and other specials are based on limited availability, so always try planning to book your order as far in advance as possible. Prices are subject to availability and offers are subject to change at any time.

Phone

Our Customer Service Representatives are here to assist you with all your entertainment and travel needs. Available daily from 8:30am EST - 2:00am EST. Please call us at 1-800-331-6483.

In-Person

If you are planning a trip to Orlando, you are welcome to visit the Orlando Ticket Center located at 5551 Vanguard Street in Orlando, Florida. The Orlando Ticket Center is conveniently located between Universal Orlando Resort and Downtown Disney off of International Drive.

Company Intranet

Subject to availability. Please contact your employer for details.

What is the benefit from purchasing at TicketsatWork.com?

Your employer has contracted with TicketsatWork.com to offer you exclusive travel and entertainment offers and special discounts that are not available to the general public. Select corporate employers are able to participate in the program. Our agreements are licensed and authorized with the products and services that we offer, exclusively for our company to represent for the Corporate Benefit Program. All of the offers that are represented are either discounts, special offers, exclusive promotions or provide a benefit with preferred access or preferred seating.

We offer you a convenient and reliable service to also save you time and money on your travel and entertainment.

Can I get tickets for family or friends?

Yes. As long as you place the order, we welcome you to place orders for your family and/or friends. Please review your individual product delivery method as there may be times when the credit card holder is required to be present to retrieve the product purchased.

How do I create an account?

To create an account you must have your company access code supplied by your employer.

How do I get my corporate code?

Your employer in your Human Resources or Benefits Department will provide this to you.

I forgot my password, how do I retrieve it?

If you already have an account, enter your email address and click "forgot my password" and it will be sent to you immediately.

Will I receive actual tickets or vouchers?

For most theme park tickets we provide the actual tickets for admission; in some cases we provide a voucher. For select parks we also have E-tickets. For event tickets, we either send the event tickets to you or we generate a box office confirmation that allows you to pick up the tickets at the event's Box Office. Please follow the detailed instructions located on your confirmation email, which clearly outlines how to retrieve your tickets or vouchers.

Because of the sensitivity of many of the offers we provide and the special discounts and preferred seating, many of the Box Offices require a name of the individual who will be picking up the tickets. Some venues require photo identification, so please reference your specific product's delivery process to be sure there are no service disruptions when ticket retrieval occurs.

Where is your Orlando Pick-up Location?

The TicketsatWork.com Orlando Ticket Center is conveniently open 7 days a week from 8:30am - 7:30pm EST and is located at:

Orlando Ticket Center
5551 Vanguard Street
Orlando, FL 32819

Who can I contact to get help me with an existing order?

If you require assistance with an existing order, please call a Customer Care Representative who is available daily from 8:30am - 2:00am EST at 1-800-331-6483.

What are my shipping options?

We offer a variety of different shipping & delivery options based on different types of tickets and special offers. For most items, if your order is less than $125 you may select USPS Shipping. For all other orders that require shipping, we ship using UPS and we offer Ground, 2-Day or Next day Air. For some items, UPS delivery is always required to ensure a timely delivery. Many tickets will be sent electronically. Please check your specific product for details.

When will my order ship?

We do our best to process and ship all orders on the same day they are placed, but due to the popularity of some products, we make our best effort to get your orders processed and shipped as quickly as possible. We guarantee processing within 24- 48 hours to ship your order based on the method of your selection.

How long does shipping usually take?

USPS Mail can take 2-7 days depending on location. UPS Ground takes up to 7 days depending on location and region. UPS 2-day and UPS Next day packages means 2-days or Next day following our 48 hours processing time, respectively.

I received the wrong ticket, what do I do?

We do have mechanisms in place to prevent mistakes from happening and it is our goal to ensure that your experience or vacation is well-planned and enjoyable. We guarantee that we will do our best to help in any way we can, and we ask that you contact us immediately to help remedy any situation by contacting a Customer Care Representative at 1-800-331-6483.

Do you ship International?

Yes, we ship outside of the continental United States. Please be sure to select the proper shipping method when checking out to avoid delays and shipping disruptions.

What are my payment options?

We accept all major credit cards including Visa, MasterCard, Discover and American Express. We do not accept Travelers Cheques or Personal Checks. All payments are in USD.

Where will my seats be located?

We are fortunate to have direct integrations with many box offices throughout the country. However, because of the popularity and limited availability for event tickets in certain cases; the specific sections, rows and seats may not be provided prior to purchase. Information will be displayed if seat locations are available prior to purchase. While you are making you seat selection on the site the general seating area or seating category is noted in the ticket description and a seating diagram is provided for reference. We work very hard to make the best possible seats available to you, including reserving seats prior to the public on-sale in many cases.

Please note: All tickets are non-refundable and cannot be exchanged.

When will I receive my tickets?

You will receive your tickets based upon the product specific delivery method as outlined during checkout and on your confirmation email after your purchase is complete. Only the name listed on the reservation can pick up the tickets at the Box Office, unless otherwise noted. A photo ID is required for all Box Office Will Call pick up. The redeemable voucher must be printed, venues do not accept tickets on a mobile device.

Does TicketsatWork.com have special offers?

We strive to make available "special offers" that are not available to the general public. This can include, but not limited to; an exclusive discount, no service fees, Preferred Seating locations, special package pricing or access to a sold out event.

What if I cannot attend an event that I purchased on TicketsatWork.com?

We are unable to provide a refund or an exchange for unused tickets. Like most ticketing systems, once an order is placed - the purchase is confirmed and the customer is responsible for the purchase. All event ticket reservations are final.

What is preferred seating?

For many events, TicketsatWork.com has the opportunity to reserve seats prior to them going on sale to the general public. This allows us to provide you with excellent seat locations. While in some cases we may not be able to provide you an exact location prior to your purchase, we can assure you that when you see "Preferred Seating" next to an offer - that you will receive better seats than are available to the general public. Availability is limited for all events with Preferred Seating and we ask that you purchase your tickets in advance.

What are "taxes and fees?"

For ticket orders, the term "Taxes and Fees" means that we collect sales tax of 6.5%, which is remitted to the state of Florida or other applicable state if required. Also, when we list an amount as "taxes & fees" on the site, that sometimes means a tax recoupment charge. When we contract with our supplier partners, often times we are subject to sales tax and the sales tax is passed on to you our customer. Therefore, what we're collecting from you is a tax recoupment charge that is equal to the amount we expect our travel suppliers to charge us. For example, when you go to Walt Disney World's website, the ticket prices are listed prior to charging the 6.5% sales tax that will be added to all ticket transactions, including when we purchase tickets from Walt Disney World for sale through our website to our customers.

Unless otherwise noted, prices shown for travel packages are in USD for one adult and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of hotels or other items, and may require a minimum stay. Amounts listed in the "Taxes and Fees" line consist of the amount that we expect the relevant suppliers to bill us for any applicable taxes, governmental fees and other charges, as described below. For ticket orders, the term "Taxes and Fees" means that we collect sales tax of a minimum amount of 6.5%, which is remitted to an applicable state if required.

Will Preferred Access tickets be mobile friendly?

The purchase of Preferred Access Tickets is available on mobile devices; however, venues may or may not accept tickets on your mobile device for entry. Please review your specific order for details.

What are the delivery options?

Delivery methods vary and are dependent upon your product selection. Please review your specific order for details regarding the delivery of your tickets.

How fast will the tickets be emailed once purchased?

Procurement of your tickets vary from your event selection. Some tickets are delivered as E-Tickets which you may receive moments after your transaction is completed. There are times where you may receive your tickets the day of the event. There are a number of factors in procuring your tickets and the details about the timing of your tickets vary based upon your event selection. Should you have any questions, please do not hesitate to contact our Customer Care team.

Can TicketsatWork.com gift cards be applied to a preferred access ticket purchase?

Yes, they can be applied for any purchase.

Do Preferred Access Tickets have any pricing advantages?

Yes, there will be a select number of products where there will be pricing advantages, but the ability to secure exclusive seats to some of the nation’s hottest events is the advantage in purchasing through Preferred Access.

What are mobile e-Tickets?

Mobile e-Tickets are tickets delivered in a Mobile PDF format specifically designed for smartphones.

Why use mobile e-Tickets?

Avoid waiting at a box office line to pick up your tickets, saving you a lot of time.

Prevent your tickets from getting lost in the mail.

No need to print your tickets! Simply present your smartphone with e-Tickets at the gate. Not to mention, you save paper and help improve the environment!

It's super convenient.

How do mobile e-Tickets work?

You will receive two emails from us for each order generated with this delivery method. The first is an email confirmation of your order. The second is an email with an attachment(s) specially formatted to display on your smartphone's screen so that ticket scanners may scan it as you gain entry to the venue. In some cases you will need to enable images so that the QR code will display properly. There should be one QR code per e-Tticket. You'll want to turn the brightness up to a reasonable level when presenting your smartphone to be scanned since the ticket scanner will need to be able to detect contrast between the black and white space on the QR code. The ticket that is emailed to you is a valid e-Ticket used to gain entry directly into the event, you DO NOT have to visit the box office.

Make sure you protect it like you would any other ticket. Each e-Ticket contains a unique QR code that is scanned at the event from your smartphone.

If any copies are made of the e-Ticket, only the first scan of the barcode will be allowed entry. If your QR code has already been scanned at the venue, the attendant will be alerted and entry will not be permitted.

What software or hardware do I need?

PDF attachments may be used on any type of smartphone with a PDF viewer (such as Apple, Android, Windows, Blackberry, etc).

When will I receive my mobile e-Tickets?

Typically, e-Tickets are emailed to you immediately after your purchase, however, please reference your order confirmation email which displays the delivery time.

Why haven't I received my mobile e-Tickets?

  1. Make sure you have used the correct email address. We all make mistakes, it's okay, we are here to help! Feel free to contact a Customer Care Representative at 1-800-331-6483.
  2. Make sure that your spam guard and junk mail settings allow you to receive emails with Mobile PDF attachments.
  3. Check your junk mail folder.
  4. Please check the designated delivery time to receive your e-Tickets. You are excited to go to the event (and we are excited for you), but please check your confirmation email to verify when you can expect delivery of your e-Tickets. Delivery times vary, dependent upon the event.

If you did not receive them in the time that is outlined in your confirmation email, please contact a Customer Care Representative at 1-800-331-6483.